Shipping & Returns

Processing

Processing time varies depending on the order. Processing time does not include the shipping period.

• VANITY - 5/7 Business Days.

• ROYAL HAIR - 5/7 Business Days.

• Custom Wigs Service - 7/14 Business Days after customization consultation. 5/7 Business Days for $25 Rush Fee. CONTACT US.

• ShanTris Inc. Custom Order - 7/14 Business Days after customization consultation. 5/7 Business Days for $25 Rush Fee. CONTACT US.

Shipping Domestic

After the processing period is over. All orders are shipped using USPS First Class Mail. This shipping takes 2/3 Business Days for US Residents.

Shipping International

We currently do not ship abroad.

Lost/Stolen Packages

We are not responsible for lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced.

• All orders come with a Tracking Number.

• If you will not be home on the expected arrival date/time, you can request to have your package held at your local USPS post office here.

Cancelations

If you need to cancel an order you have 24 hrs from your original purchase to CONTACT US and request cancelation.

Cancellations may result in a $5 cancellation fee.

Returns/Exchanges/Refunds

Returns/Exchanges/Refunds are not accepted. If you are unsatisfied with your order within 24 hours after receiving it, we will try our best to meet your satisfaction, but no refunds or exchanges will be rendered.